Use Case

Passenger Experience (CX)

Real-time comfort monitoring and satisfaction analysis for Indian travelers

Industry Context

Passenger satisfaction drives airport ratings, airline loyalty, and commercial revenue in India's competitive aviation market. Yet most Indian airports and airlines lack real-time insight into how passengers actually feel, relying on post-trip surveys that arrive too late to act on.

Industry Data & Statistics

Bengaluru Airport handled 43.82 million passengers in 2025, an 8% increase, with comprehensive accessibility initiatives under B-Included program

Source: ACI Asia-Pacific, 2025

Indian airlines carried 166.95 million domestic passengers in 2025, with passenger satisfaction becoming a key competitive differentiator

Source: DGCA, 2025

156,000 passengers were delayed and 112,000 affected by flight cancellations in November 2025 alone

Source: Tribune India, 2025

Passenger traffic in India is expected to reach 430-440 million in FY26, up 5-7% year-on-year

Source: ICRA, 2025

The Challenges

No real-time visibility into passenger comfort and stress levels at Indian airports
Environmental stressors (noise, air quality, lighting) go untracked
Post-trip surveys provide feedback too late for intervention
Subjective experiences like rude staff or cold cabins are invisible to IoT sensors

How AeroLytics Addresses This

AeroLytics combines environmental sensor data, crowdsourced sentiment from Indian travelers, and predictive scoring to deliver real-time comfort indices across terminal zones. Targeted interventions can be deployed the moment dissatisfaction is detected at Indian airports, not days later.